Frequently Asked Questions
"Maxcast" Overview
What is "Maxcast" and how does it work?
Maxcast (Maxcast.com) is a service designed to let you broadcast your videos online. Send your videos to Photomax.com to preserve them in digital format. Then assemble your videos into one or more streaming video channels to share them with others!
Maxcast.com includes the following services:
Maxcast Basic
Share your videos on two unique Web addresses for one low price. Broadcast your videos publicly or require a password for access. You can even publish your public videos in a searchable directory. Maxcast Basic includes 500 viewing minutes. Additional minutes are available.
Maxcast Premium
The ultimate service for serious video broadcasters, Maxcast Premium lets you program up to five video channels, each at its own web address. Designate each channel as public or private and customize each channel with its own logo and color scheme. You can even publish videos in your public channels in a searchable directory. Maxcast Premium includes 1,500 viewing minutes. Additional minutes are available.
Maxview Minutes
Additional minutes are available for those who want to share their videos or custom channels with a large audience. Maxview options include minutes bundles of 3,500, 9,000, and 24,000 minutes at rates as low as $.008 per minute.
Advanced Editing Suite
Maxcast customers have access to the most advanced editing tools available for creating clips and custom channel sequences. You provide the name, description, and categories for each clip or video. Categories provide a method for simple organization and navigation.
Maxcast Network
Share any channel or video with a larger audience by including it as part of the public directory of the Maxcast Network. Others will be able to find and view your online videos.
How does Maxcast work?
The first step in using this revolutionary service is to send your videos to Photomax to get them converted through Photo SaverSM and Video SaverSM. Once these videos have been converted to a digital format, they are made available in Maxcast.com.
When will Maxcast be available?
Maxcast is now available at http://www.maxcast.com.
What is the relationship between Photomax and Maxcast?
Photomax was the original service that lets you preserve, edit and organize your photographic and video memories. Maxcast is a new service that allows you to share your videos online through a high-quality streaming experience. Any videos that are processed through Photomax are automatically made available to share on the Maxcast service. Maxcast also includes tools that let you clip and sequence videos into a custom channel timeline.
Player Features
Playback Control Buttons
Located below the video window are a set of video control buttons, which include the ability to play, pause, fast forward, rewind, and move to the previous or next program. Pause and play are performed by clicking on the same button. The pause/play button changes depending on the current play state of the player. The fast forward and rewind buttons support multiple rates. The rate of moving through the content increases from 2x up to 16x speed by clicking on the buttons multiple times. Simply click on the play button to resume normal playback. The "Go Live" button will re-join the stream of the live broadcast.
Video Window Size
The ability to change the size of the video window is available by clicking on the icon on the far right above the video window. This changes the viewing area to an area that can be adjusted to any size within the browser window. You can adjust the size of the window by dragging the bottom-right corner of the video window (not the browser window itself) to the desired size and letting go. Player controls move above the video window when using the adjustable window. You can return to the standard video window by clicking on the icon representing the standard video window located above the video window
Volume Control
Located to the right of the control buttons is the volume slide bar. You can drag the volume control slide bar to the left or right to decrease or increase the volume level. Sliding the volume control bar completely to the left will mute the sound.
Video Timeline
The program timeline below the playback control buttons and volume controls is a video timeline you can use to “time shift” your viewing of the current program. You can choose between two timelines to see either what is “now showing” or the full “channel schedule.” Slide the timeline indicator in the “now showing” timeline to move forward or back in the current video. Switch to the “channel schedule” to "shuttle" forward or back entire program schedule by dragging the bar located below the timeline to the left or right. Clicking on any program in the “channel schedule” will shift the timeline to the beginning of that program and start playback at that point.
Time Index
A time index displayed immediately above or below the timeline will always display the current playback location.
Share
A button to share a clip or program with a friend is available below the volume control. This button opens a form that allows you to share what you are watching with someone else via email. You can select to share a link to the channel programming or a video or clip. To send a clip, you must also set the start and end of the clip using the controls provided. Simply fill out the form as indicated and click the "send" button. An email will be sent that includes a link to the selected program or clip, and you will receive a confirmation that the message has been sent. Click on the "close" link to return to the program schedule.
Playlist/Program Schedule
A playlist or program schedule appears to the right of the video window. This schedule includes all available programming for the published channel. Clicking on any of the programs listed will move the timeline to the beginning of that program and start playing the program.
Troubleshooting
What do I do if I cannot install or upgrade the video player?
Try to install the player from a standalone installer instead of our web page integrated install. Download the installer for the video player
Why does audio or video playback stop and/or stall?
You can usually recover and begin broadcasting by refreshing your browser or closing your browser and opening it again. These stalls should be rare but they will happen when Internet congestion prevents video delivery for an extended period of time.
Why does audio play without video?
You may be watching the webpage on a dual monitor configuration. If you are, make sure that the video is on your primary monitor. If you are not using a dual monitor and the problem persists, please visit the audio video settings page.
Why does video play without audio?
First ensure your speakers are turned on and are not muted. If the problem persists please visit the audio video settings page.
General Questions and Technical Requirements
What are the system requirements for Maxcast?
Processor: Intel Pentium 3 or better
Operating System: Windows 2000, Windows XP (Pro, Home or Media editions) with Service Pack 2 and all Microsoft Updates
RAM: 128 MB minimum (512 MB recommended)
Video Card: 32 MB minimum (128 MB recommended)
Browser: Internet Explorer, version 5.5 or higher
Screen Resolution: 800 x 600 minimum (1280 x 1024 recommended)
Internet Connection: Broadband/High Speed (DSL or Cable)
Will Maxcast video player support additional platforms?
Maxcast video player powered by Move Networks will support other popular platforms including Apple computers in the near future.
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